Everything buyers ask before they start

Send whatever you have: a product link, a photo, a sketch, or a full tech pack. Add your target unit price and estimated quantity if you know them — if you don't, we'll help you set realistic numbers. That's genuinely all it takes to get a first quote. Start on the contact page or WhatsApp.

We regularly run test orders from 100–500 units. Where a factory’s MOQ is higher, we negotiate it down or consolidate with other orders — you get a realistic number in your first quote, not after you’ve committed.

None. We handle compliance, certifications, customs paperwork and Incoterms, and explain each step in plain English before it happens. Around 40% of our clients are first-time importers.

Typically 30–60 days from inquiry to goods leaving China: sourcing and quotes 1–2 weeks, sampling 1–2 weeks, production 2–4 weeks, then transit depending on route. Your first quote includes a realistic timeline per stage — see the full process.

No. Quotes and supplier matching are free with no obligation to proceed. You can take our comparison sheet and walk away — plenty of buyers use it purely to benchmark their existing suppliers. We'd rather earn the order than trap it.

Quotes and supplier matching are free. For executed orders we work on a transparent commission (typically 5–10%, lower on volume) or a flat project fee — you see the number before you commit, and we encourage you to compare our landed cost against any other quote.

The standard structure: funds are held in escrow — 30% deposit released after sample approval and contract signing, 70% balance released only after pre-shipment inspection passes. We verify the factory's bank account matches its registered business before any transfer, and money moves stage by stage, never in one unprotected lump.

Our quotes itemize everything: unit price, tooling, packaging, inland freight, export docs, ocean/air freight, duties estimates and our fee. What we can't control are destination-side charges your customs authority applies — but we tell you which those are so nothing is a surprise category.

Sometimes on the sticker price — rarely on the landed cost. List prices on marketplaces are negotiable anchors, quality is unverified until arrival, and one rejected batch erases the saving. Our buyers typically find the honest factory price (which we negotiate) plus our fee lands at or below marketplace pricing — with inspections, evidence and accountability included.

Quotes are in USD by default (EUR/GBP on request). Payments go by bank wire to verified corporate accounts — never personal accounts, never crypto, no exceptions. Milestones and receipts are documented in writing.

Three inspection gates: raw materials before production, in-line checks mid-production, and a full AQL pre-shipment inspection with photo & video evidence. Your approved golden sample is the binding benchmark. On standard orders, the 3-stage QC is included in our fee — details on the QC service page.

That's what pre-shipment inspection prevents — you approve photo/video evidence before balance payment. If a defect still slips through, we pursue compensation or replacement from the supplier on your behalf. It's in our interest: our fee is tied to orders that go right.

Yes. We verify existing certificates for validity (a shocking number are forged or expired), source factories that hold genuine ones, and coordinate lab testing for CE, FDA, UL, RoHS, CPSIA and other market requirements — with test reports delivered before shipping.

The factory produces a sample; we collect it, evaluate it against your spec, and courier it to you. Not right? We iterate with precise change notes. Mass production starts only after your written sign-off, and the approved sample is archived as the golden benchmark every batch is measured against.

Weekly written reports mean drift is caught in days, not weeks. We pressure-test factory schedules against Chinese holidays (we plan around CNY months ahead), put penalty clauses in purchase contracts, and escalate on-site when a line stalls. If a delay is unavoidable, you hear it from us early — with a recovery plan attached.

Yes — air freight, LCL/FCL sea freight, door-to-door delivery and direct FBA shipments with labeling prep at our warehouse. We compare freight options in your quote so you choose the speed/cost balance. See shipping services.

It's one of the biggest savings we deliver. Goods from different factories consolidate at our warehouse, get inspected, re-packed and labeled to your spec, then ship as one container — one freight bill instead of five, and better unit economics on every SKU.

Typical door-to-door: express air 5–10 days, air freight 8–15 days, sea LCL 30–45 days, sea FCL 25–40 days depending on route and season. Your quote includes current rates and realistic transit times for your destination.

We prepare all export-side documents in China (commercial invoice, packing list, certificates of origin). On import, we can work under any Incoterm — many buyers choose DDP door-to-door where we manage the whole chain including duties, so there's exactly one number to budget.

Yes — you receive carrier tracking links plus proactive updates from your agent at every milestone: container loaded, vessel departed, customs cleared, out for delivery. If a link ever goes quiet, you have a human to ask, not a ticket portal.

We sign NDAs with suppliers before sharing any design files, keep specs on a need-to-know basis, and can guide you on China trademark registration. Our reputation depends on your IP staying yours.

Four defenses we run by default: verify the business license against the entity you're paying, audit the physical factory, cross-check customs export records, and never pay personal accounts. Over 30% of first-time buyers approached by "factories" are actually meeting middlemen — our 4-gate verification exists precisely for this.

Every order runs on a written purchase agreement: specs, quantities, prices, payment milestones, AQL standards, lead-time penalties and dispute remedies. Chinese-language contracts executed under Chinese law — enforceable where the factory actually lives, which is the only jurisdiction that practically bites.

Your requirements stay with your assigned agent. Supplier names are shared only when you ask or when an order proceeds, and we never use one client's designs or specs in another client's project. NDAs are available before you share anything.

All-risks cargo insurance is available on every shipment at cost — typically under 0.3% of goods value. We recommend it on first orders and can quote it as a line item so the choice, like everything else, is yours with full information.

Your funds enter a supervised escrow account instead of going straight to the factory. Money is released in stages tied to milestones — deposit to launch production, a tranche after pre-production checks pass, the balance only after final inspection and loading. If a milestone fails, the money stays put until it's fixed. Combined with our Chinese purchase contract, this removes the classic “deposit-then-disappear” scenario entirely.

First we negotiate on the ground — repair, replacement, or deduction from funds still in escrow. If that fails, we escalate through Chinese legal channels as a domestic plaintiff: far faster and cheaper than a cross-border lawsuit, which realistically costs overseas buyers 1–3 years even when they win. Our inspection reports, photos and videos are all timestamped legal-grade evidence. It’s a last resort we rarely need — but it’s the backstop that changes how factories behave.

Yes — that’s our escrow & inspection-only service. Keep your factory relationship untouched; we hold the funds in escrow, sign the Chinese contract with your supplier, run pre-shipment inspection and release payment only when it passes. Your suppliers stay yours — we never poach client relationships.

On your own, usually not — many factories stop replying once goods leave port, and a foreign buyer has no practical way to enforce a one-year warranty from another continent. Working with us, yes: inside the warranty window we keep representing you and claiming against the factory, however long ago the shipment left. Because the contract is a Chinese one held by a Chinese entity, the warranty has real legal force behind it instead of being a sentence on a quotation.

Two reasons. First, factories routinely quote overseas enquiries above their domestic rates — we buy at genuine local ex-works prices because we are a Chinese buyer to them. Second, we negotiate face to face in Chinese, with volume across many clients, so factories price to keep the relationship. We add nothing to your unit cost; you pay one fixed service fee agreed in writing, and you see the factory’s number too.